Terms of Service

These terms govern your use of Swellbooking (the “Service”). By using the Service you agree to them. If you do not agree, do not use the Service.

1. Who these terms apply to

Swellbooking serves two kinds of user:

• Camp operators — businesses that use our admin panel to manage rooms, bookings, pricing, and guests.
• Guests — individuals who book a stay through a public booking page run by a camp operator.

Guests enter into a booking contract directly with the camp, not with Swellbooking. Swellbooking provides the technology the camp uses to take the booking.

2. Account and eligibility (camp operators)

To create an operator account you must be at least 18 years old and legally able to enter into contracts on behalf of your business. You are responsible for keeping your login credentials confidential and for all activity under your account.

3. Acceptable use

You agree not to:

• Use the Service to process bookings for illegal activities.
• Attempt to bypass authentication, rate limits, or access controls.
• Probe, scan, or test the vulnerability of our systems without written permission.
• Upload malicious content, spam, or misleading information.
• Use the Service to send unsolicited marketing messages to guests.

4. Subscription and billing

Paid plans are billed via Stripe on a monthly or yearly basis as selected in your admin panel. Fees are non-refundable except where required by law. You can cancel at any time from the billing page; cancellation takes effect at the end of the current billing period.

If payment fails, we may suspend your account after reasonable notice. Suspended accounts retain data for 30 days before deletion.

5. Payments to camps (Stripe Connect)

Camps that accept online payments do so through their own connected Stripe account. Swellbookingdoes not touch the funds — money flows directly from the guest to the camp via Stripe, minus Stripe's processing fees. Refunds, disputes, and chargebacks are the responsibility of the camp.

6. Guest bookings

When you book a stay as a guest, the cancellation, refund, and deposit terms of the specific camp apply to your booking. Read the camp's own policies before paying. Swellbooking is not responsible for the services the camp provides on site.

7. Availability and uptime

We make reasonable efforts to keep the Service available but do not guarantee uninterrupted access. We may perform maintenance, fix bugs, or introduce changes that temporarily affect availability.

8. Intellectual property

Swellbooking and its code, design, trademarks, and documentation are owned by us. Camp operators retain ownership of their own content (camp name, logos, room descriptions, pricing, guest data). By uploading content you grant us a limited licence to host and display it as needed to operate the Service.

9. Data and privacy

Our collection and use of personal data is described in our Privacy Policy. Camp operators act as controllers of their guests' booking data; Swellbooking acts as a processor under a data processing agreement available on request.

10. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these terms, fail to pay, or pose a security risk. Upon termination we will provide a reasonable window to export your data before deleting it.

11. Disclaimer

The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, Swellbooking's aggregate liability to you for any claim arising out of the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

13. Governing law

These terms are governed by the laws of the jurisdiction in which Swellbooking is established, without regard to conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction.

14. Changes

We may update these terms from time to time. Material changes will be notified by email to active operators at least 14 days before they take effect. Continued use of the Service after the change constitutes acceptance.

15. Contact

Questions about these terms: legal@swellbooking.com.